Montwedi Bakwena to Share Insights on Change Management at SME Panel Discussion

Montwedi Bakwena to Share Insights on Change Management at SME Panel Discussion. Botswana’s business community is set to benefit from valuable insights on customer experience and organisational transformation as Mr. Montwedi Bakwena joins the upcoming SME panel discussion under the theme “Using Customer Service as a Differentiation Strategy.”

Mr. Bakwena, a respected professional with expertise in change management and organisational development, will share practical strategies on how businesses can adapt to shifting market dynamics while maintaining service excellence. His participation highlights the growing recognition that effective change management is central to building competitive and customer-focused enterprises.

The discussion aims to empower entrepreneurs and SMEs with the knowledge to use customer service not just as a business function, but as a powerful tool for brand positioning and long-term growth. With markets becoming more competitive, many enterprises are now prioritising customer experience as a key differentiator to retain clients and expand market share.

Participants can expect actionable insights on how to create change-ready organisations capable of responding quickly to evolving consumer expectations, technology shifts, and economic challenges. The session also provides a platform for networking, idea exchange, and collaboration among entrepreneurs committed to raising Botswana’s service standards across industries.

Registration for the event is open through https://forms.gle/rUTusjnHvFn5PdEfA. The initiative continues to align with Botswana’s broader vision of building a resilient and service-driven SME ecosystem that contributes to sustainable business growth and economic diversification.