Access Bank Botswana Appoints Shathiso Choto as Head of Retail Banking

Access Bank Botswana Appoints Shathiso Choto as Head of Retail BBanking. Access Bank Botswana has strengthened its retail banking leadership with the appointment of Shathiso Choto as Head of Retail Banking, a move that underscores the Bank’s commitment to customer-led growth, service excellence, and inclusive banking at scale.

Over the past year, Access Bank Botswana has taken deliberate steps to translate its vision of inclusive banking into reality. Among its initiatives is the introduction of Cardless Orange Money Cash-In Cash-Out services at ATMs, enabling individuals—particularly those in lower-income and previously unbanked segments—to transact securely for both personal and business needs.

The Bank has also championed financial empowerment through the W Initiative, designed to support women in banking and entrepreneurship. In addition, the launch of FreshLite, a simplified account requiring only an identity document to open, has broadened meaningful participation in the financial system, making banking more accessible to diverse communities.

Ms. Choto’s appointment builds on this momentum, reflecting the strategic direction of the Bank’s retail division. Her leadership is expected to further drive innovation in customer-focused solutions, expand access to financial services, and reinforce the Bank’s role in promoting inclusive growth across Botswana.

By combining product innovation with a strong focus on empowerment and accessibility, Access Bank Botswana continues to position itself as a leader in retail banking transformation. The appointment of Shathiso Choto signals the Bank’s intent to deepen its impact, ensuring that more citizens can benefit from secure, affordable, and inclusive financial services.