BTC Recognised as Best Internet Service Provider at 2025 Customer Service Awards

BTC Recognised as Best Internet Service Provider at 2025 Customer Service Awards. Botswana Telecommunications Corporation (BTC) has been named “Best Internet Service Provider” at the 2025 Customer Service Awards, held on 7 November at Phakalane Golf Estate. The recognition highlights BTC’s ongoing efforts to improve service delivery, network reliability, and digital access across the country.

The Customer Service Awards celebrate excellence in customer experience across various industries, acknowledging organisations that demonstrate commitment to service quality and user satisfaction. BTC’s win reflects consistent investment in infrastructure upgrades, expanded broadband coverage, and customer-centred digital solutions.

While accepting the award, BTC acknowledged the vital role played by its customers in shaping the organisation’s direction. The company expressed appreciation to individuals, households, and businesses who continue to rely on BTC’s services for communication, operations, and digital connectivity.

BTC’s improved performance in recent years has been driven by a focus on expanding fibre-to-the-home (FTTH) availability, strengthening mobile broadband capacity, and modernising its customer support channels. The provider has also amplified efforts to support businesses with enterprise connectivity solutions, cloud services, and digital transformation tools that contribute to productivity and competitiveness.

For Botswana’s business community, reliable connectivity remains a cornerstone of innovation and economic growth. Awards such as this underscore the broader importance of strengthening ICT infrastructure to support entrepreneurship, e-commerce, remote work, and digital skills development. BTC’s recognition is therefore seen as a positive signal for a market that increasingly depends on high-quality internet services.

As the telecommunications sector continues to evolve, businesses and consumers alike will be watching how BTC builds on this momentum. For now, the award serves as a notable milestone for the company’s commitment to keeping Botswana connected.