FNBB Contact Centre Faces Technical Disruption, Urges Clients to Use Digital Channels

FNBB Contact Centre Faces Technical Disruption, Urges Clients to Use Digital Channels. First National Bank Botswana (FNBB) has informed its clients that its Contact Centre line is currently experiencing technical challenges, making it difficult for customers to reach the bank through its call centre

In a notice issued to clients, FNBB assured the public that its technical teams are working actively to resolve the issue. The bank added that updates will be provided as soon as the matter has been addressed.

While the disruption may temporarily affect clients who prefer telephonic banking support, FNBB has encouraged customers to make use of its wide range of alternative service channels. These include the FNB App, Online Banking, and Cellphone Banking, all of which provide access to key banking services. Clients can also continue transacting through ATMs and CashPlus agents located across the country.

FNBB has apologised for any inconvenience caused and reiterated its commitment to restoring normal service as quickly as possible.

For Botswana’s entrepreneurs and business community, the announcement highlights the growing reliance on digital banking platforms, particularly during unexpected disruptions. With FNBB actively driving digital transformation, the current situation underscores the importance of integrating mobile and online banking solutions into business operations.

The bank’s call for clients to utilise digital platforms also reflects the broader trend in the financial sector, where efficiency, accessibility, and convenience are becoming central to customer experience. Businesses in Botswana that already make use of these platforms may find themselves less affected by the temporary outage.